Live / Mobile
When you use kiratoto, we collect only the data needed to run your account, process wallet transactions via OVO and ShopeePay, and keep your session secure. This page explains exactly what we collect, where it goes, and what choices you have — no legal jargon, just the facts you need.
We collect the information you provide when you open an account — your email address, chosen username, and the contact detail used for account recovery. When you add a wallet like OVO or ShopeePay, we record the transaction reference and amount to match your deposit to your account balance; we do not store your full wallet credentials on our side. Device and session data — browser type, screen resolution, session token — is collected automatically so the platform can load correctly on your phone or desktop. We also log activity timestamps so your transaction history stays accurate and you can review it inside your account dashboard after login. This data is used only to operate your account, process the payment path between your wallet and your account balance, and respond to support requests you raise. We do not sell your personal data to third parties. Sharing occurs only where required by applicable law in eligible regions, or with payment processors strictly as needed to complete a transaction you initiated. Availability of specific features depends on local law and the region where access is permitted.
OVO transaction references are logged to match deposits to your account. We hold the reference ID and amount only — your OVO credentials stay on your device.
ShopeePay payment records appear in your transaction history. We store the payment reference to let you reconcile your balance if a query arises.
Session tokens are created at login and expire when you sign out. They exist so your account stays accessible during a single browsing session, nothing more.
When you contact support, we record the message thread and your account ID to resolve the issue. These records are retained only as long as necessary to close the case.
This policy covers everything that happens inside your kiratoto account — from the moment you log in to the point your wallet reflects a completed transaction. It applies to account access, transaction records, support conversations and cookies set by this site. It does not extend to the practices of third-party payment providers like OVO or ShopeePay, whose own privacy terms govern how they handle data on their side. Game content supplied by studios in our lobby operates under this same policy for session data, but those studios are not data processors for your personal account details.
Login credentials, session tokens and account preferences fall fully inside this policy. We control how this data is stored and who can access it within our platform operations.
Deposit and withdrawal references logged inside your kiratoto account are covered here. The matching records on OVO or ShopeePay's own systems are governed by their respective privacy policies.
Cookies set by kiratoto — session cookies, analytics identifiers — fall inside this policy. You can manage cookie preferences through your browser settings at any time.
Links to external services, payment gateways and game content providers operate outside this policy once you leave our domain. We are not responsible for the data practices of those external parties.
You are not a passive holder of an account — there are real steps you can take to manage the data we hold. Your transaction history is accessible inside your account dashboard after login; every deposit and withdrawal reference tied to OVO or ShopeePay is listed there chronologically. If your account details — email, contact number, wallet association — are recorded incorrectly, you can update most of them directly from your account settings page. For changes that require identity verification before they can be applied, the account settings page shows the verification steps at that point; follow the instructions shown there rather than contacting support first. If you believe data is being held incorrectly or want to ask a question about how we process your information, our support channel is the right path. All requests are handled in the order received and we aim to acknowledge your query promptly.
Open your account dashboard and go to Transaction History to see every payment reference logged against your account, including OVO and ShopeePay deposits.
Most account fields — email, contact info — can be edited from account settings. Fields requiring verification show the required steps inline; follow those before raising a support ticket.
Use the support contact path listed on this page. Include your account ID and a clear description of your question so we can route it to the right team without delay.
If you need us to review how your data is held or processed, submit the request through support. We will confirm receipt and let you know the next step from our side.
For any question about this privacy policy — what data we hold, how a transaction record was created, or how to request a change — reach us through the contact paths below. Include your account ID in any message so we can locate your records without asking a follow-up. Availability depends on local law and access conditions in your region.
Start a chat session from your account page. Provide your account ID and describe your privacy question clearly. Chat is the fastest path for straightforward account data queries.
Send your query to our support email address shown in your account help section. For privacy-related requests, mark the subject line clearly so the message is routed correctly.
Your account dashboard includes a help and support section where common privacy questions are addressed. Check there first — many data and record questions can be resolved without opening a ticket.
Data protection at kiratoto is handled at the account layer, not as an afterthought. Session tokens expire at logout, transaction records are tied to your account ID rather than stored in plain text, and access to account data is restricted within our operations. Cookies can be cleared through your browser at any time without affecting your account balance. We keep your data for as long as your account is active and for a period after closure as required by applicable conditions in eligible regions — no longer than necessary. If this policy changes in a way that affects how we use your data, we will update this page and, where the change is material, notify you through your registered contact detail.
Login sessions are token-based and expire when you sign out. We do not keep active session credentials once you close your account tab or explicitly log out from any device.
We set functional cookies to keep your session running and analytics cookies to understand how the site is used. You can manage or clear cookies from your browser settings at any time.
Account and transaction data is held for as long as your account is active and for the period required by applicable conditions in your region after closure. We do not retain data beyond what operations require.
When this policy is updated, the revised version is published here with the effective date shown at the top. For material changes, we notify you via the contact detail registered to your account.
These are the questions we hear most often about how kiratoto handles account data, transaction records and your privacy choices. If your question is not here, the support contact paths in this page will connect you to the right team.
We collect your email address, username and the contact detail you provide at registration. When you link OVO or ShopeePay, we record the transaction reference and amount to match deposits to your balance. We do not store your full wallet credentials on our systems.
Your transaction history and account details are visible inside your account dashboard after login. For a broader record of what we hold, raise a request through the support contact path on this page and include your account ID in the message.
We share data only when required by applicable law in eligible regions, or with payment processors — like OVO and ShopeePay networks — strictly to complete a transaction you initiated. We do not sell personal data to any outside party for marketing or profiling purposes.
Most fields can be updated directly from your account settings page. If a change requires identity verification, the settings page shows the required steps inline. Follow those steps first; contact support only if the inline process does not resolve the issue.
We retain account and transaction records for the period required by applicable conditions in your region after account closure — no longer than necessary. The exact retention period depends on local law and eligible-region requirements at the time of closure.
Reach us via the live chat or email contact paths listed in the support section of this page. Include your account ID and a clear description of your question so we can route it to the right team without needing a follow-up message from you.