Live / Mobile
These terms set out what you agree to when you access kiratoto, make transactions through OVO or ShopeePay, and use any part of the lobby. Read them before you create an account — they apply to every session, every deposit record, and every support request you raise with us.
By creating an account on kiratoto, you confirm that you have read and accepted these terms in full. They govern how your account is opened, how transactions are recorded against it, and how disputes are handled. Access to our lobby — including slot rooms, live casino tables, and sports betting markets — is subject to eligibility under local law in Indonesia. Where local law does not permit access, these terms do not create any right of use. Payment rails such as OVO and ShopeePay are used to move funds between your registered wallet and your account balance. The transaction record visible in your account after each transfer is the authoritative record. If a discrepancy appears, you must raise it through our support channel before placing further transactions. We may update these terms when our services change. The version shown in your account dashboard at login is always the current one. Continued use of the account after an update is published means you accept the revised terms. If you do not accept a change, you must stop using the service and contact us to close your account.
These terms apply specifically to your kiratoto account, the transactions recorded on it, and the content available through the lobby. They do not extend to third-party services — including your OVO or ShopeePay wallet provider — whose own terms continue to apply independently. Understanding the boundary helps you know exactly where to direct a question.
The creation, login, verification and closure of your kiratoto account are fully within this policy. Any action taken under your account credentials is your responsibility.
Deposits and withdrawals processed through OVO or ShopeePay are covered by these terms up to the point they leave our system. Your e-wallet provider's own terms govern the wallet side of the transfer.
Lobby content — including game rooms from Spadegaming, Habanero, CQ9, Joker and PlayStar — is provided under these terms. Availability depends on local law and the eligible region in which you access the platform.
External payment providers, internet service providers and device operating systems operate outside this policy. We do not accept liability for service interruptions caused by systems we do not operate.
These terms are not one-directional. You have concrete, actionable paths to review what is recorded against your account, correct errors, and get answers to questions. Your transaction history — every OVO deposit, every ShopeePay transfer, every lobby session — is visible in the records section of your account after login. That record is your reference point for any question or correction. If personal details on your account are incorrect, you can request a correction through the support channel. We will ask you to confirm your identity before making any change, following the verification steps shown in your account settings. If you believe a transaction record is wrong, raise it in writing through our contact form so there is a clear audit trail. We aim to acknowledge every written request and respond with a specific answer, not a generic reply. Closing your account is also available to you at any time by contacting support directly.
Open the records section in your account to see every deposit and withdrawal entry. Each line shows the payment method used — OVO, ShopeePay or other — along with the amount and status at the time of processing.
If your registered name, contact number or linked wallet details are wrong, contact support with your account ID. Verification steps are shown in your account settings and must be completed before any change is applied.
Any question about how a term applies to your account can be submitted through our contact form. Identify the specific clause or transaction you are asking about so we can give you a direct, useful answer.
You can ask us to close your account at any time. Contact support directly, confirm your identity through the steps shown in your account, and we will process the closure and confirm it to your registered contact.
For any question that relates specifically to these terms — how they apply to your account, a transaction dispute, or a request to correct your details — use the contact paths below. Each path is suited to a different type of request, so direct your message to the right channel to get a faster, more specific response.
Use the contact form in your account for written policy questions and transaction dispute submissions. Include your account ID and the specific term or transaction reference so our team can respond with a direct answer.
Live chat is available through your account dashboard. It is suited to quick clarifications — for example, confirming whether a specific action is permitted under these terms before you take it.
For account corrections, closure requests and verification steps, start inside your account settings. The fields and instructions shown there are the correct path for identity-related changes linked to these terms.
Our approach to the data and records your account generates is straightforward: we keep what we need to operate your account correctly, and we make it accessible to you through your account dashboard. Transaction records, session logs and account-detail changes are stored and linked to your account ID. You can review them at any time after login without needing to contact support first.
Every OVO and ShopeePay transaction processed through your account is retained in the records section. These entries are the reference point for any dispute. If you close your account, retention continues for the period required by applicable law.
Your account is protected by the login credentials you set. Any change to linked wallet details — including OVO or ShopeePay — requires identity verification through the steps shown in your account settings. Do not share your credentials with anyone.
We use session data to keep your account state across pages during a lobby visit. Cookie preferences, where applicable, are shown in your account or at first access. They are not used to serve personalised advertising outside the platform.
When these terms are updated, the revised version is published in your account dashboard. We do not send automatic alerts for every update, so check the current version shown at login — especially before making a transaction or raising a dispute.
The questions below cover what we hear most often from people reading these terms for the first time. If your question is not here, the contact form in your account is the right place to send a specific written query.
The version in effect right now is shown in your account dashboard after login. We do not send notifications for every revision, so check it before any significant action — including a transaction dispute or account closure request.
These terms apply to your kiratoto account and the transaction records on it. Your OVO or ShopeePay wallet is governed separately by your wallet provider's own terms. Both sets of terms apply independently; one does not override the other.
If a revised version is published and you do not accept the changes, stop using the account and contact us to request closure. Continuing to use the service after an update is treated as acceptance of the current terms shown at login.
Open the records section in your account to locate the specific entry. Then submit a written dispute through the contact form, including your account ID and the transaction reference. Raise it before placing further transactions so the record can be reviewed cleanly.
Yes. Contact support through your account dashboard, provide your account ID, and follow the identity verification steps shown in account settings. We apply changes only after verification is complete; this protects your account from unauthorised edits.
Access to kiratoto's lobby — including game rooms and sports betting markets — depends on local law and is available only where local law in Indonesia permits it. If you are in a region where access is not permitted, these terms do not create a right of use.